We are now offering an Extended Support Service (ESS) for third party products. Have you ever been in the middle of a project and just been stuck on something? Do you wish you had an expert at your disposal whom you could query for help? Have you ever just wished that you had someone who would write that JavaScript that you just don't have time to write? Now you can.

ESS is available today for the following products/technologies:

• IntraWeb
• HTML
• JavaScript / DOM
• Cascading Style Sheets
• Delphi 1 - 7
• Macromedia Flash
• Swish (Flash)
• Web Graphics & Logos
• Web Templates / Web Design
• PalmOS Development / OrbForms

ESS is a credit based service. Credits can be purchased individually or in multipacks for a discount.

Your credits can be used for the following services:

• Email Q&A Support - 1 credit per incident
  Send us your question, we send you your answer. If you have a followup question to clarify the answer, no additional credits are deducted. Questions branching too far outside the scope of the original question will cost an additional credit.
• Phone Q&A Support - 1 credit per incident
  You schedule a phone call and we will call you to answer your questions over the phone. Followup questions to clarify our answer requires no additional credits However, questions branching too far outside the scope of the original question will cost an additional credit. This service is provided in English only and is available to home and business telephone numbers in the following areas. Unless noted otherwise, no mobile phone numbers please. Buenos Aires Argentina, Australia, Austria, Belgium, Canada (mobile accepted), Chile, Denmark, France, Germany, Ireland, Italy, Mexico City Mexico, Monterrey, Netherlands, New Zealand, Norway, Portugal, Moscow & St. Petersburg Russia, Spain, Sweden, United Kingdom, USA (mobile accepted), Vatican.
• Coding - 1 credit per incident or 1.5 credits per hour.
  Tell us what you need and let us write it for you. We can write that bit of Javascript you just don't know how to do. We can build a flash animation to enhance your web application. Let us concentrate on the little side projects or tweaks to your application while you concentrate on the core of the project. Simple coding tasks are incident based while more complex projects are billed at 1.5 credit per hour.
• Code Review - 1 credit per hour
  This service is perfect if you have a bug that you want us to find or just want to be sure you are doing something correctly. Before starting a session, we will provide a quote of the number of credits that may be used.
• Refactoring - 1 credit per hour
  We will work with you to look over your code and figure out better ways of doing what you are doing. We will implement these changes for you or alternatively report the recommended changes for your review. Before starting a session, we will provide a quote of the number of credits that may be used.

For information on credit pricing, please view the order menu.